20.nov, 14:00 ICT-315 seminar "Emotion-led modeling for technology development for user behavior change"
Tarkvarateaduse instituudi seminaril esineb Dr Antonette Mendoza Melbourne'i Ülikoolist teemal
"Emotion-led modeling for technology development for user behavior change"
In the field of design, it is widely accepted that users' perceptions and behaviour of systems are influenced by emotion as much as cognition and functionally complete products will not be adopted if they do not appeal to emotions. While software engineering methodologies have matured to handle non-functional requirements such as usability, what have not been investigated fully are the emotional needs of people. My talk will argue that these emotional desires should be treated as first-class citizens in software engineering methodology and adoption of systems. I will describe how emotion-led goal models and attachment models can be used to elicit requirements for design and development of sociotechnical applications systems with a focus on two case studies in the contexts depression care and homelessness. I will conclude by outlining several open challenges, including the rollout of such sociotechnical systems in a proactive way for adoption; collection of relevant data, mapping emotions to design, communicating risk to patient cohorts; and finally managing complex stakeholder groups.
Dr Antonette Mendoza is a Senior Lecturer in the Department of Computing and Information Systems at the University of Melbourne. Her research expertise involves: how users interact and adopt technology; how systems can be better designed to support that interaction; and once deployed, what we can do to facilitate change behavior and adoption of technologies. She has extensive experience in software engineering, IT project management and qualitative methods of research. She is currently collaborating with researchers on ARC and NHMRC projects in the health care and homelessness environments. She is also involved in local and international collaborations with researchers on cross-cultural e-learning platforms and tools. Her achievements include the University of Melbourne Edward Brown Teaching Excellence Award in 2017 and three faculty and department wide teaching awards.